Increase Profits by Bundling Your Cleaning Services

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Author: Steve Hanson

Anytime you place an order in a fast-food restaurant you're asked if you would like the "meal special" or "value deal". Instead of just ordering a sandwich you are now given the choice of a complete meal at a value price. Indeed, fast-food chains have perfected the idea of product bundling into an effective marketing strategy. What is bundling? It's a selling strategy that offers your customers a discount for buying two or more products or services. Packaging your cleaning services and products together can be a powerful marketing technique that allows you to sell more, and at the same time gives your customers added value.

For some businesses bundling seems pretty simple: a restaurant offering fries and a drink with a sandwich; a car wash offering a deluxe car wash with wax treatment; or a hardware store bundling paint rollers and a paint tray.

As a cleaning service you have an excellent opportunity to increase your profits by adding the sale of products or added services to the routine maintenance that you already provide to your customers. While you may not be able to address all of their supply needs, offering trash can liners, toilet paper, paper towels, soap, air fresheners, and ice melt will give your customers added convenience. They can easily order their supplies from you or you can offer to manage the supplies and restock when supplies are low.

When bidding on a new cleaning account, look at the supplies they're currently using, and then stop by your local janitorial supply house and get prices for the same or similar products. When preparing your bid, take a 10 - 15% markup on the prices you'll be paying for the products and include this on your bid. Explain to the prospect that you'll bill them for supplies used during the month on their monthly service invoice. By meeting their supply needs, your customer has one less thing to worry about and you have one more way to make a profit.

Another way to increase your profit margin is to bundle together similar services. When offering carpet cleaning, also suggest carpet spotting. Does your customer have a break room? Offer a package that includes cleaning the refrigerator, microwave or other appliances. You can even offer these services on a regular maintenance schedule, such as once or twice a month.

The change of seasons also provides an opportunity to offer added services. For your residential customers offer a "Spring-Cleaning Package". You might want to include window cleaning, blind cleaning and carpet cleaning. You do not have to give huge discounts when bundling services. Your clients gain value by being able to get all of their maintenance services handled by one company.

How do you decide what services to bundle together? Write down the types of clients you have and the services you are already providing. Do you clean banks, medical facilities, retail space, or residential homes? Make a list of the extra services you can easily provide that will benefit their business. Then offer those bundled services to your clients!

You can market your bundled services to existing customers by including a flyer in their monthly invoice. Take a few minutes to call your clients to check in and see if they have any concerns or if they are happy with the service you are providing. That call will provide an opportunity -- not only for feedback, but for you to let your client know about the products and services you can provide to them that will save them time and money.

Bundling services and products is one way to add another income stream to your cleaning business. It helps you to up-sell to your customers without having to spend much time or money on marketing. By selling bundled products and services you will see an increase in your profits and your customers will benefit from "one-stop shopping".

Copyright 2006 The Janitorial Store

Steve Hanson is co-founding member of TheJanitorialStore.com, an online community for owners and managers of cleaning companies who want to build a more profitable and successful cleaning business. Sign up for Trash Talk: Tip of the Week at http://www.TheJanitorialStore.com and receive a Free Gift. Read cleaning success stories from owners of cleaning companies at http://www.cleaning-success.com/.